axie Casino & Sportsbook Terms

When you join axie, you accept our terms of service. These terms govern your account, deposits, withdrawals, game participation, and dispute resolution. We at axie set out these rules to protect both you and our platform, and to ensure fair, transparent operation across all markets—Liga 1, Piala AFF, Champions League, live-dealer tables, slots, and esports.

Our terms apply to all users accessing axie from supported jurisdictions where local law permits. By opening an account and depositing via DANA, e-wallet, mobile banking, or bank virtual accounts (local payment, online payment, e-wallet, mobile banking), you acknowledge that you have read, understood, and agree to be bound by these conditions.

This page outlines your rights, our obligations, prohibited conduct, account suspension and closure rules, and how we resolve disputes. If any term is unclear, contact our support team for clarification.

Account opening and eligibility on axie

We at axie require you to meet basic conditions before opening an account:

• You must be of legal age in your jurisdiction (typically 18 years or older).
• You must provide a valid email address and phone number during registration.
• You must provide accurate personal information. False identity details lead to account suspension.
• You cannot hold multiple accounts on axie under different names or emails. If we detect duplicate accounts, we close all but one and may forfeit balances.
• You are responsible for keeping your login credentials secure. If your account is compromised, contact us immediately.

axie services are available only where local law permits. You are solely responsible for verifying that accessing and using our platform complies with your jurisdiction's regulations. We do not license ourselves as "operating in Indonesia" or any specific country. If your local law prohibits online gaming, you must not use axie.

Deposits, withdrawals, and our payment terms

We at axie accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). When you deposit, funds move from your chosen payment method into your axie account balance. Deposits are final—once received, they cannot be reversed or refunded except in cases of system error, which we investigate on a case-by-case basis.

Withdrawal requests are processed immediately after we confirm your account meets verification requirements. However, the final delivery of funds depends on your receiving bank or e-wallet. We do not control how quickly mobile banking, local payment, online payment, or other institutions process transfers. Standard inter-bank clearing takes 1–3 business hours. Weekend and holiday delays (such as during Idul Fitri or Idul Adha) are common across all Indonesian payment networks.

We do not charge hidden withdrawal fees. The amount you request is what you receive, minus any fees imposed by your receiving bank or e-wallet (which are their responsibility, not ours).

Minimum deposit

axie sets minimum deposit amounts per payment method. Check the deposit page for current minimums—they vary by e-wallet, mobile banking, bank virtual account, etc.

Minimum withdrawal

Your balance must meet a minimum withdrawal amount before we process a payout. Small balances below this threshold remain locked until you build them up.

account preferences

We do not advertise daily or monthly deposit caps. Some payment methods may have their own limits set by your bank or e-wallet provider.

Withdrawal processing

We initiate withdrawals immediately but do not control final settlement timelines. Banking institutions handle the final step.

Game rules and market settlement on axie

When you place a selection on axie—whether on Liga 1 football, Piala AFF tournaments, live-dealer blackjack, or esports (Mobile Legends, Free Fire, PUBG Mobile)—you agree to our game rules and settlement procedures.

• Football and sports markets settle instantly when official results are announced. We verify with league bodies and confirm payouts within minutes.
• Live-dealer games settle in real time as the dealer plays the hand. You see outcomes live and funds move to your balance immediately.
• Slot and RNG games settle instantly using certified random-number generation. You spin, the result appears, and your balance updates within seconds.
• Cancelled matches or void selections are refunded to your axie account. If a match is postponed or cancelled before it starts, your stake returns in full.

We do not offer refunds or cancellations once a game or market begins. If you placed a selection on Liga 1 and the match starts, that selection is locked. If a selection loses, it is lost—no reversal. If it wins, you receive your payout.

Bonus terms and promotional offers on axie

We at axie occasionally run promotional offers (welcome bonuses, reload bonuses, or seasonal promotions). Any bonus offer comes with specific terms:

• Bonuses are optional. You do not have to claim them; standard play on axie has no strings attached.
• Each bonus has a playthrough requirement—a minimum amount you must wager before the bonus funds become withdrawable. We state this clearly when you claim a bonus.
• Bonuses cannot be withdrawn directly. They are credited to your account and can only be converted to withdrawable funds by meeting the playthrough condition.
• Bonuses expire after a set period (usually 7–30 days). Unused bonuses forfeit.
• We reserve the right to cancel promotional offers at any time and modify terms with advance notice.

We never advertise false bonus amounts. If we offer a promotional bonus, the terms and conditions are transparent on the offers page. No surprise deductions or hidden requirements.

Prohibited conduct and account suspension

We at axie reserve the right to suspend or close your account if you:

• Violate our terms of service or engage in fraudulent activity.
• Hold multiple accounts under different identities.
• Use axie in a jurisdiction where it is prohibited by local law.
• Attempt to manipulate games, exploit technical glitches, or collude with other players.
• Provide false identity information during KYC verification.
• Engage in money laundering or use axie to transfer funds on behalf of third parties.
• Abuse our payment system or attempt chargebacks on legitimate deposits.

If we suspend your account, you retain ownership of your balance. We hold your funds securely and allow withdrawal (subject to verification) unless we have reasonable grounds to believe the account was compromised or involved in illegal activity. Suspension does not equal forfeiture—you have the right to request your balance, and we process it according to standard withdrawal procedures.

If we close your account permanently due to breach of terms, any remaining balance is forfeited. We notify you of the reason for closure and provide a reasonable window to dispute our decision.

Dispute resolution and complaints

If you dispute a settlement, believe funds are missing, or have a complaint about axie service, contact our support team via the Help Center. We investigate all claims within 5 business days and provide a detailed response.

Our dispute process is straightforward:

• 1
  Submit complaint to axie supportStep 1

  Contact our help team with your account details, the date of the issue, and a detailed description of what happened.

• 2
  We investigate the issueStep 2

  Our team reviews game logs, payment records, and account history to verify your claim.

• 3
  We provide a resolutionStep 3

  We either confirm the original settlement was correct, or we credit your account if an error is found.

We do not handle disputes with your bank or e-wallet provider (such as a local payment refund claim or online payment chargeback). Those are between you and your payment institution. Our role is to confirm that axie processed your payment correctly.

Data protection and privacy on axie

We at axie protect your personal data using industry-standard encryption and secure storage. Your account information, payment details, and identity documents are encrypted and accessed only by authorized axie staff for account management and compliance purposes.

We do not sell your data to third parties. We may share information with payment processors (DANA, e-wallet providers, banks) only as necessary to process your deposits and withdrawals. We comply with Indonesian data protection practices and standard international privacy conventions.

For full details on data handling, see our Privacy Policy.

Changes to our axie terms

We reserve the right to update these terms at any time. Material changes are announced in advance via email or a notice on our platform. Your continued use of axie after the effective date of updated terms constitutes acceptance of the new conditions.

Jurisdiction and governing law

These terms are governed by the laws applicable to axie's operations. We do not claim to be licensed or endorsed by any specific jurisdiction. Users are responsible for ensuring their use of axie complies with their own local law.

If you live in Jakarta, Surabaya, Bandung, Medan, or anywhere in Indonesia, you acknowledge that axie is available only where local law permits your participation. If your jurisdiction prohibits online gaming, do not use our platform.

Any dispute arising from these terms or your use of axie is resolved through our dispute process (see above). We do not accept jurisdiction of courts in any specific country.

Acceptance of terms

By clicking "Accept" during account signup or by using axie after reading these terms, you confirm that you have read, understood, and agree to all conditions outlined here. You also confirm that you are of legal age, that you have verified your jurisdiction allows axie access, and that all information you provide is accurate and true.

If you do not agree with any part of these terms, do not create an account or use axie.