axie Privacy Policy

This page describes what we collect when you use axie and how we keep that data protected. We at axie take privacy seriously because your account information, payment details, and betting history are sensitive. Our policy explains what data flows into axie, who has access to it, and what rights you have.

We collect information only when you register an account, deposit funds, request verification, or interact with our customer support. We do not sell your data to advertisers. We do not share your payment methods with third parties unless required by law or necessary to process your transactions through payment providers like DANA, e-wallet, mobile banking, and other processors.

Our servers may sit outside your jurisdiction. Data transfers follow standard encryption and security practices. You have the right to request access to your data, correct inaccuracies, or ask for deletion under applicable law. Contact our support team if you have questions about your privacy on axie.

What we collect on axie

When you create an axie account, we collect:

  • Account basicsemail address, phone number, chosen username, password (hashed and not stored in plain text).
  • Verification documentsgovernment ID, passport, or driver's license scans; proof of address if required for high-value withdrawals.
  • Payment informationthe payment method you select (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account details). We do not store full card numbers or banking credentials; payment processors handle those securely.
  • Betting and transaction historyevery market you join, selection amount, odds, settlement result, deposit and withdrawal records.
  • Technical datayour IP address, browser type, device model, operating system, and timestamps of your actions on axie.
  • Communication recordsemails, support messages, and chat transcripts if you contact our team about account issues or disputes.

We do not collect data through cookies beyond what is necessary to keep you logged in and track session activity. We do not use third-party analytics that fingerprint your behaviour across other websites. Our axie cookie policy is simple: we place a session token in your browser so you stay authenticated; we do not track you after you leave axie.

We encrypt your axie account data

All data traveling between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed, not stored in plain text. Payment information is tokenized—we never hold full card or account numbers in our database.

How we use your axie data

We use the information we collect for these specific purposes:

  • 1
    Account managementCore operation

    We use your email and phone to let you log in, reset passwords, and contact you about account security or changes to axie terms.

  • 2
    Payment processingTransaction flow

    We share your payment method and transaction details with payment processors (mobile banking, local payment, online payment, etc.) only to complete your deposits and withdrawals.

  • 3
    Legal complianceKYC & AML

    We use your identity documents and address to verify who you are (Know Your Customer / KYC) and prevent money laundering. This is required by law in most jurisdictions.

  • 4
    Fraud preventionSecurity

    We analyse your betting patterns and IP addresses to detect unusual activity—multiple accounts from the same device, impossible withdrawal routes, or signs of account takeover.

  • 5
    Support and disputesCustomer service

    If you contact axie support with a question or complaint, we review your account history and communication records to help resolve the issue.

We do not use your data to build marketing profiles or target you with ads on other websites. We do not sell your information to data brokers. We keep your betting history private—we do not share it with employers, family, or government unless legally compelled.

Third parties and data sharing

We share your data with third parties only in these circumstances:

Payment processors
We must share transaction details with e-wallet, mobile banking, local payment, online payment, and other payment providers to complete deposits and withdrawals. These processors have their own privacy policies.
Legal authorities
If a court issues a subpoena or law enforcement requests your data, we may disclose it. We will notify you unless prohibited by law.
Service providers
We use hosting providers, email services, and security firms to run axie. These vendors sign contracts to protect your data.
Dispute resolution
If you dispute a settlement or withdrawal, we may share relevant transaction details with payment processors or arbitrators to investigate.

We do not share your data with marketing partners, advertisers, or data aggregators. We do not cross-sell your information to unrelated businesses.

Your rights and data retention on axie

Under applicable privacy laws, you have the right to:

  • Access your dataRequest a copy of all information axie holds about you.
  • Correct inaccuraciesAsk us to fix errors in your profile, address, or account details.
  • Delete your dataRequest account closure and permanent deletion of non-essential data (though we retain transaction records as required by law).
  • Opt out of communicationsUnsubscribe from non-critical emails. We will still send login alerts and payment confirmations.
  • Data portabilityRequest your data in a standard format so you can move it elsewhere.

To exercise these rights, contact our support team with your axie username and email. We will respond within 30 days. Some requests may take longer if they require manual investigation.

We retain your account data as long as your account is active. After you close your account, we keep transaction records (deposits, withdrawals, settlements) for seven years to comply with anti-money-laundering laws. We delete other personal data within 90 days unless we are legally required to keep it longer.

Changes to our axie privacy policy

We may update this privacy policy from time to time. When we make material changes, we will notify you by email or post a notice on axie. Your continued use of axie after such notice means you accept the updated policy. If you do not agree with changes, you may request account closure.

Our commitment is to keep your data protected, transparent in how we use it, and respectful of your privacy rights. If you have questions about our privacy practices or how we handle your information on axie, reach out to our support team. We are here to help users across Jakarta, Surabaya, Bandung, Medan, and all other regions where we operate comply with their own privacy expectations.

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